© Close Fit Software Limited 2012 Software Service Desk and Core Installation File This installation file includes the base components for Close Support applications, all editions of the Service Desk and the Audit Module. Filesize - 71MB. System Requirements Service Desk and Email Responder Workstation: • Microsoft Windows 2000/2003/XP/Vista/7 • Minimum 1024 x 768 SVGA screen resolution • 180MB disk space • Minimum 2GB RAM recommended • POP3/SMTP email account for the generation of emails • The installation file will install Microsoft Access 2003 Runtime. The Close Support applications will co-exist with other installed versions of Microsoft Access (except for Access 2010 in 64 bit mode). Network: • For multi-user operation all users will require full modify access to a network share where the back-end database (Microsoft Access .mdb file) is stored. • Optional requirement if your preference is to use Microsoft  SQL Server as the datastore - Microsoft SQL Server 2000/2005/2008, any edition. Web Module Server: • Microsoft Internet Information Server (IIS) version 5.0 or above. • Active Server Pages 2.0 or above (part of IIS). • ODBC driver for Microsoft Access or SQL Server as appropriate. • Anonymous or authenticated user access to the Close Support database Clients: • MS Internet Explorer v 5 or above • Mozilla Firefox v 2 or above • Google Chrome v 3 or above Email Responder Installation File This installation file contains the supplementary files required for the Email Responder. The Close Support Service Desk and core files must be installed first. Filesize - 4MB. Documentation Service Desk User Guide and Administration Manual (3.6MB). Email Responder Installation and Administration Manual (0.5MB). Service Desk Upgrade Guide - version 2.95 to 3.00 or above (1.0MB). Web Module Installation Guide (1.0MB). Database Upsizing Guide - transfer CloseSupportBE.mdb to SQL Server (1.0MB). Download