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CloseSupport

Help Desk Software

Feature Comparison
  Standard
Desktop		 Advanced
Desktop		 Advanced
Desktop
plus
Web Module		 Advanced
Desktop
plus
Email Responder		 Enterprise
Edition
Price (site licence) $395 $545 $825 $825 $995
Contact management Included Included Included Included Included
    - Organisations Included Included Included Included Included
    - User records Included Included Included Included Included
    - File & URL linking Not included Included Included Included Included
    - Browser-based search & display Not included Not included Included Not included Included
Asset management Included Included Included Included Included
    - Hardware Included Included Included Included Included
        - Hardware templates Not included Included Included Included Included
    - Software Included Included Included Included Included
        - Licences Included Included Included Included Included
        - Media Included Included Included Included Included
    - Support contracts Included Included Included Included Included
    - File & URL linking Not included Included Included Included Included
    - Browser-based search & display Not included Not included Included Not included Included
Call (support request) management Included Included Included Included Included
    - Call creation on screen Included Included Included Included Included
    - Call creation by email Not included Not included Not included Included Included
    - Call creation by browser Not included Not included Included Not included Included
    - Definable priorities and service levels Included Included Included Included Included
    - Definable Call types and categories Included Included Included Included Included
    - Link to assets Included Included Included Included Included
    - Link to organisations/users Included Included Included Included Included
    - Escalation to external support Included Included Included Included Included
    - Definable status Included Included Included Included Included
    - Automated status changes Included Included Included Included Included
    - Call history Included Included Included Included Included
    - Ticket printing Included Included Included Included Included
    - File & URL linking Not included Included Included Included Included
    - Pre-formatted emails Included Included Included Included Included
    - Automated capture of outbound email Included Included Included Included Included
    - Automated capture of inbound email Not included Not included Not included Included Included
    - Linking of inbound email attachments Not included Not included Not included Included Included
    - Definable Call closure routine Included Included Included Included Included
    - User & technical solutions Included Included Included Included Included
    - Links to Knowledge Base Not included Included Included Included Included
    - Browser-based search & display Not included Not included Included Not included Included
    - Browser-based editing Not included Not included Included Not included Included
Task management Included Included Included Included Included
    - One-off tasks Included Included Included Included Included
    - Recurring tasks Included Included Included Included Included
    - Task allocation Included Included Included Included Included
    - Task details print Included Included Included Included Included
    - Task queue Included Included Included Included Included
    - Browser-based search & display Not included Not included Included Not included Included
Knowledge Base Not included Included Included Included Included
    - Definable types Not included Included Included Included Included
    - Type dependant structure Not included Included Included Included Included
    - Pre-formatted emails Not included Included Included Included Included
    - Links to software & hardware Not included Included Included Included Included
    - Article creation from Call record Not included Included Included Included Included
    - Article details printout Not included Included Included Included Included
    - File & URL linking Not included Included Included Included Included
    - Browser-based search & display Not included Not included Included Not included Included
    - Browser-based editing Not included Not included Included Not included Included
User definable fields Included Included Included Included Included
Locally definable help Included Included Included Included Included
Comprehensive search facilities Included Included Included Included Included
    - Print search results Included Included Included Included Included
    - Export search results Not included Included Included Included Included
Standard paragraphs for emails Not included Included Included Included Included
Working day & time definition Included Included Included Included Included
Record archiving function Included Included Included Included Included
Management reports Included Included Included Included Included
SQL Server database option Not included Included Included Included Included
    - Upsizing instructions          

 

All prices shown in US Dollars.