Close Support Desktop
The basic element of the Close Support application set is the Close Support Desktop, a Windows application used by support personnel to manage technology assets and support requests. Registers exist for Calls (support requests), Users, Hardware, Software Applications, Software Licences and Software Media. The Close Support Desktop is available in two versions; standard and advanced. The Advanced Desktop includes a powerful Knowledge Base that is configurable to your own requirements.
Web Module
The optional Web Module is a browser application written in ASP, that can be delivered over the Internet or your company intranet. The primary functions of the Web Module are focused on the needs of your end-users by allowing them to request and monitor support requests. The Web Module can also be used by support personnel to view and manage support requests through their life-cycle. The technology registers and the Knowledge Base are exposed through the Web Module.
You can check out the functions of the Web Module on our demonstration site. Click here to login as an analyst. Please note that some functionality is disabled in this demonstration.
Email Responder
The optional Email Responder is a Windows application that automatically handles support requests sent by email. On receipt of a new request, a Call record is created, the duty analyst is informed and the person making the request is informed of the Call reference number. The content of emails received about existing Calls is automatically added to Call History and notification sent to the analyst assigned to the Call.