How To Buy

Please do not purchase Close Support Helpdesk Software until you have taken advantage of our free download and free 30 day evaluation period. If you haven't evaluated Close Support yet, please download the free demonstration software.

When you have completed your evaluation of the Close Support Helpdesk Software and you are ready to purchase a license for your organization, click on the relevant link below to enter our secure payment system. On confirmation of your order we will dispatch a software license key directly to you by email.

Your options

Firstly you need to decide between the Standard Desktop and the Advanced Desktop. The functions that are only available with the Advanced Desktop are:

Fully integrated and searchable Knowledge Base
Option to upsize database to MS SQL Server
Option to purchase Email Responder and/or Web Module

If you select the Advanced Desktop Helpdesk Software you can then opt to purchase the Web Module or the Email Responder. If you want both the Web Module and the Email Responder then we recommend that you purchase Close Support Enterprise Edition.

Please check out the system requirements before making your final purchase decision.

Need help with your purchase decision? Please contact us with your questions.

Close Support Standard Desktop - $395

The Standard Desktop provides all the Call Management and Inventory functions, pre-defined reports, context sensitive help and more.

Buy Close Support Standard Desktop - $395

Close Support Advanced Desktop - $545

The Advanced Desktop Helpdesk Software provides all the functionality of the Standard Desktop plus a fully-featured Knowledge Base closely integrated with the Calls database.

Available as options with the Advanced Desktop:

Close Support Web - provides you with a web browser application for the basic Close Support functions such as add/view/edit user records and add/edit/monitor support calls. The Web Module enables your user community to interact directly with your help desk application.
Email Responder - automatically processes emails coming in to your support operation, creating Calls and Call history and informing user and analyst.

Purchase Options:

Close Support Enterprise Edition - $995

The Enterprise Edition Helpdesk Software gives you the complete Close Support product range at the highly cost-effective price of $995. You get:

Close Support Advanced Desktop
Close Support Web Module
Close Support Email Responder
Reporting Module - provides you with a starting point for the design of your own reports on the Close Support data
Buy Close Support Enterprise Edition - $995

Order and Payment Processing

ShareIt! handles the secure ordering and payment processing system on our behalf. You can make your purchase in a choice of currencies including US Dollars, Euros and Pounds Sterling. Currency conversions are at the standard daily exchange rate.

For further information please visit the ShareIT! Customer Care Centre.

Annual Support and Maintenance

All purchases include the first 12 months email support and maintenance releases/upgrades. Thereafter annual support and maintenance costs are:

Standard Desktop - $69
Advanced Desktop - $89
Advanced Desktop Plus - $109
Enterprise Edition - $149