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- Product Information
- Close Support Desktop
- Knowledge Base
- Responder
- Web Module
- Local Reports
- SQL Server Option
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- Support & Maintenance
- Upsizing Instructions
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Product Information
Close Support is a suite of applications that operate together to allow your organization to manage its technical support operation. Working with Close Support will make your help desk become more effective and in better control. This table provides a brief introduction to the Close Support applications and exactly what is included with each of the purchase options. Click on any link to get further information.
| Standard | Advanced | Advanced + Email Responder | Advanced + Web Module | Enterprise | |
| Close Support Desktop | Yes | Yes | Yes | Yes | Yes |
| Knowledge Base | No | Yes | Yes | Yes | Yes |
| Responder | No | No | Yes | No | Yes |
| Web Module | No | No | No | Yes | Yes |
| Local Reports | Yes | Yes | Yes | Yes | Yes |
| SQL Server Option | No | Yes | Yes | Yes | Yes |
| Number of technicians/analysts | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Number of customers/end-users | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Support & maintenance | 12 months | 12 months | 12 months | 12 months | 12 months |
| Purchase cost | $395 | $545 | $825 | $825 | $995 |
| Annual support & maintenance | $69 | $89 | $109 | $109 | $149 |
The best way to see how Close Support can bring untold benefits to your support operation is to download the software and evaluate it in real time.
Close Support installs on all 32 bit Windows systems - check out the system requirements.
