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Web Module
The Close Support Web Module is ideal for providing your end-users with just the level of information and functionality they need through a standard web browser.
Functions available to end-users/customers:
- View own user record
- Log a support call
- Track own support calls
- Add information items to own support calls
- Search Knowledge Base
- Display context sensitive help
Functions available to analysts:
- View/edit all user records
- Log a support call
- Accept a Call into own worklist
- Monitor/edit/complete support calls
- Search Knowledge Base
- Add/Edit Knowledge Base articles
- View hardware, software registers
- Maintain the Web Module messages, settings and online help
The Web Module is written in Active Server Pages (ASP) and requires you to have Microsoft Internet Information Services (IIS) and ASP 3 installed on your web server.
You can see for yourself exactly how it works by logging in to our Internet based demonstration of the Web Module:
